Changing Culture, Changing Practice: Effective Communication in Healthcare
Toni Iacolocci, a member of the HLAA Board of Trustees and an ex-officio member of the HLAA-NYC Board of Directors, and Jody Prysock, a certified sign-language interpreter and former director of Language, Cultural & Disability Services at NYU Langone Medical Center, introduced their Guide for Effective Communication in Health Care - an internet resource aimed at helping people with hearing loss get the services they need in medical settings. In Jody's words, "Effective communication allows you to participate actively in your medical care and to make better and safer decisions."
A key component of the guide is the Communication Access Plan (CAP), a one-page, form you can complete and give to your healthcare providers. The CAP has checkable boxes allowing you to specify whether you use hearing aids, cochlear implants, or other devices; the accessibility services you need when getting medical treatment; how you want to be notified when you're in a waiting room; and the best way to contact you regarding test results and other follow-up information. Download the CAP, fill it out, and request that it be inserted in your medical record. To provide Toni and Jody with feedback about your experiences with the CAP, send an email to HealthcareAccess1@gmail.com.